If you have a question regarding an order or a problem with a service, it's worth contacting Amazon to resolve the matter. To do this, you can send an e-mail, ask for customer service to contact you by phone or use the chat. This article will tell you how to speak to an Amazon customer service manager. If you want to call the company directly, you can do so through the toll-free number 800628805.
Steps
Part 1 of 2: Contacting Amazon
Step 1. You can call the company anytime, 24 hours a day, seven days a week, on the toll-free number 800628805
This is the number for general customer service that handles all issues. If you don't have a computer handy with your active account or you don't know exactly which department to contact, your best bet is to dial this number. However, with a little patience, you can also have Amazon call you directly, choosing the sector that best suits your problem.
Step 2. Enter your credentials on the Amazon site and scroll down the screen until you find the "Help" link at the bottom of the page
Thanks to this link, you will be directed to a number of contact options. When you log in, this link links your account to the phone call or email, allowing customer service to quickly review your orders, saving you both time.
Step 3. Click on the "More information?
"followed by" Contact us ". This will open a page with contact information. After clicking on "Help", choose "More information?" which can be found under the heading "See our help pages".
You may need to re-enter your login credentials before being directed to the contact screen
Step 4. Select the order or orders for which you need to contact Amazon
Next to each purchase you will find a series of brownish keys (return or exchange items, comment on packages, and so on). Click on what interests you; if your order does not include physical items, scroll down the screen to the "Please provide more information about your question" section.
Sometimes, you may have questions that are not related to an order or item, but to other Amazon services. If so, choose the correct label at the top of the screen from "An order I placed", "Kindle and Fire" and other issues. If you can't find the correct key for your problem, choose the "Please provide more information about your question" section
Step 5. Decide how you want to be contacted by Amazon
If the problem cannot be solved with the various options proposed on the site, you can always speak directly with a customer service representative. Once you have filled in all the boxes (especially those in the "Please provide more information about your question" section), Amazon will ask you how you prefer to be contacted.
- E-mail: you will receive an answer to your problem in writing, with a case number and the possibility to reply.
- We call you: A customer service representative will call you after you have chosen the correct department for your problem.
- Chat: you can exchange instant messages with a specialized operator, who will work to solve the problem.
Part 2 of 2: Resolve Disputes Effectively
Step 1. Formulate a clear idea of what you need or want before calling Amazon
Think about the reason that leads you to make the call and the best answer you want to get. Maybe you need to return an item, want a refund, or think you are entitled to a credit for errors or inadequate treatment. Regardless of the reasons, try to be clear before you call so you can get the right solution.
Your best weapon is direct, clear and calm questions. Make sure the operator understands exactly the reason for your phone call or email and clearly understands which one you think is the best solution for your problem
Step 2. Always have all payment records, confirmation numbers, and shipment details on hand
The more information you can provide, the easier it will be to find a favorable solution. Before calling, sending an email or starting a discussion, gather all the information about the purchase and check it carefully to make sure you are on the right side.
If you have had to call multiple times, write down the name of the operator who dealt with the matter and write down the file reference number of your complaint; this way, you will save a lot of time when you have to make a second phone call
Step 3. Try to imagine the simplest and not the most correct solution
Telling a person that they are wrong is the best way to turn an argument into an argument. In addition, such behavior allows customer service to claim that it is acting within the limits of what is permitted by law and therefore to ignore your grievances. For these reasons, find ways to honestly present your problem and propose a solution that both parties, including Amazon, can benefit from.
- For example, you can claim that you are a loyal customer and that your proposal is the fairest solution, to make the transaction happen as it should.
- Be understanding of any technical issues that may arise and state that you are not personally angry with the operator. Instead, state that you are just looking for a win-win solution.
Step 4. Please ask to speak to a manager if the operator is unable to help you
In case you find that you cannot reach an agreement with your interlocutor, kindly ask that your case be handled by a superior. For example, you can say, "I'm sorry, but I think I need to talk to someone who can help me directly." Generally speaking, when you need to request a large refund or have credit, you need to go to a manager.
Step 5. Be polite and kind in every conversation
It is very easy to get angry, scream or bully. You must always remember that, in most cases, Amazon is under no obligation to resolve your issues and that, if it does, it is only acting in the interest of its business and to respect you as a customer. However, customer service will not be long in resisting if you are angry with the operator. The following are perfect phrases to remember and repeat when calling Amazon:
- "I know it's not his fault, I'm just looking for a way to easily resolve this."
- "Thanks for all your help, I know it's not her problem or her mistake."
- "I understand that this is just an accident, I am simply looking for a way to make sure that the problem is resolved in the best way."
- "I love shopping on Amazon and I'm sure we can find a way to resolve this."
