This article explains how to send a direct message to the official TikTok support team using a smartphone or tablet. You can easily contact TikTok from your profile to discuss individual matters and get advice on how to resolve any issues. If you intend to contact TikTok for commercial reasons, you can send an email to one of the official business, advertising and print accounts, which can be found on the website.
Steps
Method 1 of 2: Using the Application
Step 1. Open the TikTok application on your iPhone, iPad or Android device
The icon looks like a white musical note with blue and red outlines on a black background. You can find it on the Home screen or in the application menu.
Step 2. Press the Me button at the bottom right
The icon for this button looks like a human silhouette and is located on the navigation bar at the bottom of the screen. Your profile page will then be opened.
If the login does not happen automatically, please log in to proceed and open your profile
Step 3. Click on the icon with three dots on the top right
This button is located in the upper right corner of the screen. After pressing it, a menu titled "Privacy and Settings" will open on a new page.
Step 4. Click on Report a Problem in the section titled "Support"
This option is located next to a pencil symbol on the menu.
Step 5. Select a category to explain the reason for your request
You can press on any category to see other options.
Step 6. Select a sub-category within the main category
Each category offers multiple sub-categories. You can select the reason that best describes your problem.
Some sub-categories require you to select a specific topic on the next page
Step 7. Click on the Send button
This red button is located at the bottom of the screen. A page titled "Send feedback" will open, where you can write your message.
Step 8. Type your message in the text field
Press on the text field titled "Tell us your feedback" and write the message in it.
Optionally, you can press on the gray image symbol, below the message field, to attach an image or screenshot
Step 9. Enter your e-mail address in the "Contact E-mail" field
Click on this field at the bottom of the message form and enter a valid email address to receive a response from TikTok support.
Step 10. Hit the Enter button
This button is located in the upper right corner of the screen. Your message will be sent to TikTok support.
Method 2 of 2: Contacting TikTok for Business Reasons
Step 1. Visit https://www.tiktok.com/en/contact-us using a browser
On this page you can find all local email contacts for business, advertising and media inquiries.
Step 2. Open your inbox
You can use a browser box or an email client for mobile devices or computers.
Step 3. Create a new email message
Make sure you state why you decided to contact TikTok and describe your problem or request in the email.
If you're not sure how to write a new email, be sure to check out this article for detailed guidelines
Step 4. Enter one of the official TikTok emails in the "To" field
Depending on why you decided to contact TikTok, look for the correct e-mail address on the contact page of the site, then type it in the "To" field that corresponds to that of the recipient.
Step 5. Send the email
In this way, the message will be sent to the official address you entered in the "To" field, ie that of the sender.
