This article describes the skills and attributes that need to be developed to be a good Personal Assistant (PA). Consider this article as a list of skills that need development. Getting to the top of the PA profession requires a certain number of skills and competences: professionalism and confidentiality are the trademarks of a good personal assistant, as well as organization, efficiency, and knowledge of computers.
Steps
Step 1. Develop good interpersonal skills
A good PA is unflappable under pressure. Working with difficult personalities like the CEO tends to put pressure on the Personal Assistant, who must be able to handle stress.
Step 2. Develop good communication skills
It is the first point of contact with customers, so the PA must be a good verbal communicator. The ability to influence people is essential, as is the need to negotiate with others for time and resources. Good written communication skills are necessary because the PA often has to respond to communications on behalf of the boss, and sometimes write reports and summaries.
Step 3. Develop good computer skills
A good business personal assistant should have the following IT skills: Microsoft Word (Advanced), Microsoft Excel (good), Microsoft PowerPoint (Advanced), a good knowledge of an email package such as Microsoft Outlook, Lotus Notes, or Eudora. And have some knowledge of database software like Microsoft Access, and some knowledge of Microsoft Project.
Step 4. Be able to browse the Internet
The PA should also be internet savvy, as they may be required to do research or perform tasks that require a good knowledge of the internet environment. A good knowledge of e-commerce is a plus. Understanding internet marketing and search engine behavior will allow the PA to add value to his role and provide the best possible assistance to his boss.
Step 5. Develop an interest in Office Technology
In the technologically advanced society, it is essential that the PA have a good knowledge of new technologies. The PA should keep up with the latest office gadgets like the copier and the boss's Blackberry. A good PA will recommend changes in office technology to improve efficiency. Doing the necessary research to understand how to use the new technology will be cost effective for the company.
Step 6. Develop the skills needed to:
monitor the boss's e-mails and reply on his behalf, delegate work on behalf of the boss; manage the boss's electronic diary; take notes, prepare documents for meetings; book and manage meetings, organize and manage events; organize complicated trips; prepare complex itineraries, manage a budget, participate in events / meetings as a representative of the boss; conduct an internet search; preparing presentations, writing correspondence, reports, newsletters and executive summaries; update intranets and websites; keep office filing systems effective; type documents quickly and accurately; use office equipment and stationery, manage projects and supervise staff.
