When your Samsung Galaxy S3 freezes, doesn't respond to commands or has problems with sound or phone calls, the best way to fix the situation is to restart the device. If a restart doesn't solve the problem, you can perform a hard reset of the device from the settings menu or by pressing a combination of buttons.
Steps
Method 1 of 4: Reboot with External Buttons
Step 1. Press and hold the Power button, located on the right side of the Galaxy S3
Step 2. Select “Shut down
”
Step 3. Select "OK" when you are informed that you are about to turn off the device
It will take several seconds for the phone to shut down completely.
Step 4. Press and hold the Power button until the phone restarts
It will take several seconds for the phone to turn on again and load the operating system.
Step 5. Verify that the problems have been resolved
If you're still having trouble, try resetting your phone by following methods three or four of the article.
Method 2 of 4: Restart by Removing the Battery
Step 1. Turn off your Samsung Galaxy S3
Step 2. Turn the phone over so you can see the back
Step 3. Put your fingertips into the notch above the phone's camera, and lift off the battery cover
Step 4. Put your fingers in the space in the upper left of the battery compartment, and remove it
Step 5. Reinsert the battery into the phone making sure the metal contacts on the battery line up with those on the phone
Step 6. Replace the back cover of the phone and press along its edges to secure it
Step 7. Turn on the device and verify that the problems have been resolved
If there are still problems, try one of the methods outlined in sections three and four of the article.
Method 3 of 4: Reset from the Settings Menu
Step 1. Press the "Settings" icon from the Home screen of your Samsung Galaxy S3
Step 2. Press the "Accounts" tab
Step 3. Select “Back up and restore
”
Make sure there is a check mark next to "Back up my data" to enable Google Sync and save your personal data
Step 4. Press "Factory Reset
Step 5. Click on "Reset device
”
Step 6. Press “Erase All
” The phone will take several minutes to reboot and restore to its original factory settings.
Method 4 of 4: Perform a Reset with External Buttons
Step 1. Turn off your Samsung Galaxy S3
Step 2. Press and hold the Home, Power and Volume Up buttons at the same time
Step 3. Wait for the phone to vibrate, then release the Power button only
You should continue to hold Power and Volume Up.
Step 4. Wait for the Android System Recovery screen to appear, then release all keys
Step 5. Press the Volume Down key to select the item "Clear data and reset settings
”
Step 6. Press the Power button to select the item
Step 7. Press the Volume Down button to select the "Erase all user data" item
Step 8. Press the Power button to confirm your selection
The phone will take several minutes to restart.
Step 9. Press the Power button when you see "Reboot System Now" on the screen
The Samsung Galaxy S3 will reboot and go back to the original manufacturing settings.
