This article explains how to report a problem of any nature found within the Instagram platform. Unfortunately, Instagram doesn't have a phone number with which to contact customer service staff directly, and the technical support email address has been decommissioned. If you need to report a problem, you can use the Instagram help center website via computer or you can use the "Report a problem" option in the mobile app. The response by Instagram staff to reports that are submitted is not guaranteed. If your problem is to reset your account password, you can do it yourself by following the instructions in this article.
Steps
Method 1 of 4: Report from Computer
Step 1. Log into the Instagram help center website
Visit the URL https://help.instagram.com/ using the browser of your choice.
Unfortunately There is no way to get in direct contact with Instagram customer service or support staff. There is neither a telephone number to call or to send an SMS to, nor an e-mail address to write to in order to directly contact an operator in the flesh who can listen to your requests. The only way to try to solve your problem is when using the Instagram help center website.
Step 2. Click on the Privacy and Security Center tab
It is displayed on the left side of the main page of the site.
Step 3. Click the Content Reporting link
It is listed at the bottom of the left pane of the page where all available options are displayed.
Step 4. Select the category that the problem you want to report falls into
Inside the left pane of the page a list of options will be displayed, choose the most relevant one according to your needs.
- Accounts victims of hackers- Select this if you think your account has been hacked.
- Accounts that pretend the identity of other people or entities: select this option if you are sure that there is an Instagram account that is impersonating your identity.
- Children under 13: Click on this item if you think you have identified an account managed by a teenager under 13.
- Accounts promoting hateful content- Click on this option if you want to report violent content, intimidating or bullying.
- Dissemination of private information: select this option if you have located an account where a user's personal or sensitive information has been published (for example, home address or mobile number).
- Self-harm- Click on this option to report posts where a user clearly states that they are self-inflicting physical harm on their person.
- Offensive actions and spam- Click this option to report misconduct, inappropriate content, spam or harassment.
- Exploitation: select this option to get more information on how to report issues related to child exploitation, human or animal trafficking.
- Other types of reports: click on this option if you do not find the category or topic in which the reason for your report to Instagram falls in the list of items.
Step 5. Answer any questions you are asked
Depending on the category of the report you have selected, you may have to answer some questions, choose additional options from the drop-down menus and fill in a specific form. In the latter scenario, try to always be clear and concise when presenting the problem. Always provide as much detail as possible, as long as it is relevant information for resolving the problem. Clearly explain why and how the reported content violates Instagram's rules. Follow these instructions based on the issue you are reporting.
- Accounts victims of hackers: Select one of the links listed in the "Hacked Accounts" section, then follow the instructions that will be provided to you.
- Accounts that pretend the identity of other people or entities: Select one of the links listed in the "Accounts pretending the identity of other people or entities" section, then follow the instructions that will be provided to you.
- Children under 13: click on the link How do I report the presence …, click on the portion of text in blue "fill out this form", enter the account information to report and click on the button Send.
- Accounts promoting hateful content: click on the link Reporting intimidating or bullying content on Instagram, click on the portion of text in blue "send a report", fill in the form that will appear with the requested information, then click on the button Send.
- Dissemination of private information: click on the portion of text in blue "report it to us", fill out the form that will appear with the requested information and finally click on the button Send.
- Self-harm: select one of the links displayed in the "Self-harm" box based on the problem to report, if available click on the corresponding option to be able to report, fill in the form with the requested information and finally click on the button Send.
- Offensive actions and spam: select one of the links displayed in the "Offensive and spam actions" box, if available click on the corresponding option to be able to report, fill in the form that will appear with the requested information and finally click on the button Send.
- Exploitation: select one of the links displayed in the "Exploitation" box to receive detailed instructions on how to report on the exploitation of minors, wildlife or human trafficking.
- Other types of reports: select one of the links displayed in the main box of the page, click on the portion of text in blue relating to the action to be taken (for example "send us a report", "contact us", "fill out this form" or "tell us"), fill in any form that appears on the screen with the requested information and finally click on the button Send.
Step 6. Wait for the problem to be resolved
It is very likely that you will not receive any feedback from Instagram staff, but rest assured that your report will be taken care of by someone. If the problem you reported is not resolved within one business week, feel free to make a second report. Alternatively, visit the Instagram help center website and consult the list of options available to you displayed in the left pane of the page to be able to choose the category of issues that the problem you want to report falls into. If you need help with your account or using the mobile app, Instagram's help center is the best resource you have to fix the problem.
Method 2 of 4: Reporting from a Mobile Device
Step 1. Launch the Instagram app
It features a multicolored camera icon. If you are already logged in with your account, you will be redirected to the main profile page.
If you are not logged in yet, you will need to provide the email address and password of the Instagram account you want to use
Step 2. Tap your profile icon or picture
It is displayed in the lower right corner of the screen. Your Instagram profile page will be displayed.
Unfortunately There is no way to get in direct contact with Instagram customer service or support staff. There is no phone number to call or send an SMS to or an e-mail address to write to in order to directly contact a real person who can listen to your requests. The only way to try to solve your problem is when using the Instagram help center website.
Step 3. Press the gear button (on iPhone) or the ⋮ icon (on Android)
Both are displayed in the upper right corner of the screen. The main menu of the Instagram app will appear.
Step 4. Scroll down the menu that appeared to be able to select the option Report a problem
It is displayed in the "Support" section at the bottom of the screen that appears.
Step 5. Select one of the available options
You can choose from the following categories of problems.
- Spam or misuse (on iPhone) or Report spam or misuse (on Android): You will be redirected to the Instagram help center website.
- Something does not work or Report a problem: a text box will appear where you can enter the description of the problem.
- General comments or Post a comment: a text box will appear where you can enter a comment.
Step 6. Follow the directions corresponding to the option you have chosen
Depending on the type of report you want to make and which you selected in the previous step, you will be given different instructions.
- Spam or misuse (on iPhone) or Report spam or misuse (on Android): take advantage of the resources present within the Instagram help center.
- Something does not work or Report a problem: Enter the description of the problem you want to report, then press the button Send or ✓. If you are using an Android device, you can attach a screenshot of the problem to the report by pressing the button ＋.
- General comments or Post a comment: enter your comment and press the button Send or ✓. If you are using an Android device, you can attach a screenshot to the report by pressing the button ＋.
Step 7. Wait for the problem to be resolved
It's very likely that you won't get any feedback from Instagram staff, but those in this type of job will try to resolve the issue you reported within a week of receiving your message.
In the meantime, visit the Instagram help center website and consult the list of options available to you displayed in the left pane of the page, to be able to choose the category of issues that the problem you want to report falls into. If you need help with your account or using the mobile app, Instagram's help center is the best resource you have to fix the problem
Method 3 of 4: Report a Post
Step 1. Launch the Instagram app
It features a multicolored camera icon. If you are already logged in with your account, you will be redirected to the main profile page.
If you are not logged in yet, you will need to provide the email address and password of the Instagram account you want to use
Step 2. Find the post to report
It may appear directly inside your Home as soon as you log into the Instagram app. Alternatively, you can select the magnifying glass icon at the bottom of the screen and type the name of the account that published the post in question into the search bar that appears at the top of the page. At this point, tap on the profile name and find the offending post directly on the Instagram page of the user who posted it.
Step 3. Press the ⋮ button displayed inside the box of the post to report
It features three vertically aligned dots and is placed in the upper right corner of each post. A context menu will be displayed.
Step 4. Choose the Report option
It is one of the items listed in the menu that appeared after you pressed the button with three dots.
Step 5. Choose the item Is spam or It is not appropriate.
If the post contains illegal, pornographic or violent material, choose the option It is not appropriate. If, on the other hand, it has already been published several times or was created for commercial purposes (for example to try to sell a product or service), choose the option It is spam. The post in question will be reported immediately.
Advertising posts published directly from Instagram cannot be reported as spam. However, if the content of a specific ad seems inappropriate to you, you can tap its three-dot icon and select the option Report listing.
Method 4 of 4: Troubleshooting
Step 1. Block a persistent or harassing user
If you are constantly bothered by someone on Instagram, the fastest and easiest way to fix the problem is to block this person's account.
If the user in question is threatening or harassing you, you can make a report using the Instagram help center website
Step 2. Change your Instagram password frequently
To prevent your account from being hacked or compromised by an attacker, try to change your security password at least once every six months.
If you need to reset Instagram password without knowing the current one, follow these instructions
Step 3. Consider making your account private
By transforming the account from public to private, you will prevent all people who are not currently following you from viewing the posts and content you publish on Instagram until you accept their request to become your follower. To make an account private using the mobile app, follow these instructions:
- Launch the Instagram;
-
Tap your profile icon
AndroidIGprofile ;
- Press the button in the shape of gear (on iPhone) or featuring three dots ⋮ (on Android);
- Activate the "Private account" slider by moving it to the right;
- Push the button Yup if requested.
Step 4. Temporarily disable the Instagram account
If you find yourself having to manage the comments or complaints of a group of users or followers who are a little too insistent or energetic or if you feel the need to recover some energy, deactivating your account for a period could be the solution. improve. You can reactivate it at any time by simply logging in.
