Do you have any doubts about how to fill in the 730 form? Have you been notified of a payment slip and don't understand why you have to pay? Or do you just want some information on tax matters? In these cases it is a good idea to contact the Revenue Agency directly. You have three options: contact by phone, by e-mail or you can go to a local office of the Agency to speak with an official.
Steps
Method 1 of 3: By phone
Step 1. Contact an operator
You can call the number 848.800.444 from a landline (the local rate will be applied), the number 0696668907 from a mobile phone, and the number 0039 0696668933 if you are abroad. The operators will answer during the working days from 9 to 17 (Saturdays from 9 to 13). You will need your social security number. If the operator cannot answer your question immediately, a call back service is provided. You can be called back by agreeing on the date and time.
Step 2. Use the autoresponder service
At the same numbers indicated in the previous step, you can use the automatic system to:
- Request the PIN code to access the Fisconline service;
- Verify a community VAT number (you will have to type on the keyboard the VAT number you want to check and the international telephone prefix of the country concerned);
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Ask for information on the territorial office to which you belong.
Contact the IRS Step 2
Step 3. Call 848.448.833
At this number you can ask for assistance if you are the owner of a rented property and have received a partial assessment for incongruity with respect to the declared income. You can also call this number to ask for information on refunds and checks regarding non-resident taxpayers.
Step 4. Write a text message to 320.43.08.444
You can request simple information, which does not require a complex response via text message (example: tax deadlines, tax codes, etc.). The service does not provide answers to individual problems and to sms with a hidden sender.
Method 2 of 3: by Email
Step 1. Request information by e-mail
The service is accessed through the website of the Revenue Agency. From the contact page of the Revenue Agency select tax assistance, then on the next page with an e-mail, and then again access the service.
Step 2. Fill out the form
Enter surname, first name, e-mail address and social security number, select the subject of your question and enter your message in the box (no more than 800 characters). You can only ask one question at a time.
Method 3 of 3: in person
Step 1. Find the office
On the Revenue Agency website you can locate the competent office for your area. From the contact page select tax assistance, then office, then agency offices. Then select Provincial Directions and Territorial Offices. From the next page you can use the map to select your region and province, or use the search engine find the office. Once you have found the office you are interested in, you can also view a map.
Step 2. Book an appointment
You can book an appointment by phone at 848 800 444 or through the website of the Revenue Agency. From the contact page, select tax assistance, then by appointment, then online and then booking again.
Step 3. Go directly to the Revenue Agency Office
You can also go to the office without an appointment. It is usually possible to print a ticket with your number, so in case there is a long wait you can also walk away for some time to attend to some errands.
