When selling on eBay, you may want to cancel a listing. You can cancel a fixed price offer at any time, while you can cancel auctions if you have made a mistake or if the item for sale is broken or lost. Ebay strongly advises against canceling a listing early and may impose restrictions on your account if you do so often; you may even have to pay a penalty. You cannot cancel an auction that has bids within 12 hours of the end. Thanks to this article, you will learn how to cancel eBay listings when you have the opportunity.
Steps
Step 1. Go to eBay using a browser
You can use the program of your choice. You can cancel an auction only under the following conditions:
- If there are no offers
- If there are offers and there are less than 12 hours left to complete, you cannot cancel it. You will need to contact other users and ask if they can withdraw the offer.
- You can cancel fixed price sales and auctions without bids at any time.
- eBay strongly advises against canceling a listing early. If you do this too often, your account can be restricted.
- When you cancel an auction early, you may be asked to pay the final fee anyway, regardless of whether the sale is successful.
Step 2. Log into your eBay seller account
If you don't log in automatically, follow these steps to log into your profile.
- Click on Log in in the upper right corner.
- Enter the email or username and password associated with your eBay account.
- Click on the blue button Log in.
- Check your messages.
- Enter the 6-digit number that was sent to you by message on the eBay page.
- Click on the blue button Continues.
Step 3. Hover your mouse over My eBay
It is located at the top, on the right side of the page, next to the icon that represents a bell. By placing the mouse pointer over this button, a menu will appear.
Step 4. Click on Sales
You will see this item in the drop-down menu under "My eBay".
Step 5. Click Active
This item is located in the left side menu, under "Sales". All of your currently active listings on eBay will appear.
If you don't see any other options under "Sales" in the left sidebar, click the arrow icon〉 to the right of "Sales"
Step 6. Scroll down and find the object or listing you want to remove
The items are listed vertically, in the order you posted them.
Step 7. Click on the icon
to the right of the listing.
You will see it to the right of the "Sell Similar" button next to each auction. Clicking on the arrow icon will bring up a menu menu.
If you are viewing the eBay site in classic mode, click on the menu Other actions to the right of the listing.
Step 8. Click End My Auction Early
You will see this button in the last menu that appeared after clicking on the arrow to the right of the listing.
Step 9. Select a reason for the auction to close
You can cancel fixed price sales at any time. For auctions, you must choose one of the following reasons for cancellation:
- The item is no longer for sale.
- There was an error in the listing.
- There is an error in the starting price, the Buy It Now price or the reserve price.
- The item has been lost or broken.
Step 10. Click Finish my auction
You will see this button below the list of reasons for cancellation. Press it and you will remove the listing from eBay.
Advice
- Check all auction details, make sure items are working and available before listing them on eBay. This way you will rarely have to resort to canceling an auction.
- Explain the situation in detail to users who placed bids before removing a listing. In many cases, they will be able to withdraw them and will be less likely to leave negative feedback about you if you let them know in advance.
