A restaurant's employees and wait staff are key to its success. Sure, the food has to be great and the place inviting, but it's absolutely important to hire employees who know how to serve the dishes quickly and courteously. Follow our employee training tips to ensure your restaurant the success it deserves.
Steps
Step 1. Lead by example
Make your behavior an example for them. You are the boss, your employees will always try to imitate your behavior, especially new hires. Keep this in mind when working with your staff members, behave with courtesy and professionalism
Step 2. Trust the help and experience of the best staff member
- One of the most effective ways to train restaurant staff is to have a trusted and experienced employee willing to cooperate. Choose the best employees for each job who can help you train new hires. Ask new hires to observe your employees for a day to understand how they handle their responsibilities. If time permits, ask newcomers to also observe employees who perform duties other than their own, to get an overall view of staff teamwork.
- No one better than your own employees will be able to teach a new employee the fundamentals of their job. Take advantage of their experience and get help in training new hires. The training includes food safety knowledge, how to bring the dishes and advice on customer service, which they have acquired directly in the field.
Step 3. Explain all job positions to new hires
New hires must be informed about all job positions within the restaurant. They must be able to spend time in the kitchen, behind the bar, if legally permitted, at the dishwasher and at the customer reception. This will help them become more flexible in their duties and better understand what it takes to run a restaurant successfully
