Sometimes you may need help with your Microsoft home operating system, product, or device. The company provides various communication channels to guarantee support to its customers and help them solve their difficulties. You can contact her by phone, email or online chat and contact a Microsoft professional who will clarify your doubts in no time at all.
Steps
Method 1 of 3: by phone
Step 1. Find the product key number
This is a unique code that distinguishes the product or device and that you must provide to the operator along with other information about the subject of the problem. It consists of 25 alphanumeric characters divided into 5 groups of 5 elements separated by dashes. Typically, you can find it on the original product packaging label.
If you can't find the code, don't worry; the operator can help you recover it with a wizard based on the type of Microsoft product or device you have
Step 2. Identify the type of warranty
If you bought an additional one, find it and write down all the important details (such as duration and level of coverage) so that you can report them to the distributor.
Step 3. Call 02-38591444 to speak to a representative
This is the customer service number for Italy and it responds from Monday to Friday from 9:00 to 19:00. If you live overseas, please visit this page on the Microsoft website to find the contact number for the state where you are located.
Step 4. Report your problem to the telephone operator
Once you have contacted a representative, describe the difficulties you are experiencing without leaving out details, such as how long the problem has occurred and what version of the product you have, if possible. It is also worth leaving your phone number at the start of the call, in case the line suddenly drops.
Method 2 of 3: by Email
Step 1. There is no real e-mail address for customer service
Typically, you can contact Microsoft by phone or through the official website chat wizard. However, if you want to give it a try, you can write to [email protected]; by doing so, you get in touch with the "Microsoft House" in Milan. In reality, this address is used to submit projects to the company, but it doesn't hurt to try. Remember to detail your difficulties, the circumstances in which they arose, if they arose after an installation or switch to a new product, and if they are intermittent or constant.
Step 2. Also mention the product key number and any important information regarding the warranty
Remember to write down all relevant information regarding the Microsoft device or product in question, as well as the alphanumeric code found on the package. Add the warranty number, if available, and the version of the program or product you are using.
Step 3. Bold your contact information so that the representative can get back to you
This is essential to allow the technician to call you and discuss the problem. Let them know if you prefer to receive an e-mail message or be called back by phone; in this case, also write down the time slot that is most comfortable for you.
Method 3 of 3: with Online Chat
Step 1. Go to the Microsoft support page
Click on the blue "Get Started" button located in the center of the screen; in this way, you activate a wizard to narrow down the problem. Remember to allow the site to open pop-up windows, otherwise you cannot use the chat.
Step 2. Describe the nature of the problem
Initially, the system proposes a wizard to try to solve your difficulties through the contents already present online. If you believe you will be able to overcome the malfunctions thanks to an online guide, describe them accurately, so that the virtual assistant can present you with the most relevant contents.
You could write "Windows won't load" or "I can't create a new Microsoft Word document"
Step 3. Type "I want to speak to a representative"
In this way, the virtual assistant immediately opens a chat with a "human" operator. Once connected, remember to provide the alphanumeric product code, warranty details and other details regarding the matter.
