How to Call eBay: 11 Steps (with Pictures)

Table of contents:

How to Call eBay: 11 Steps (with Pictures)
How to Call eBay: 11 Steps (with Pictures)
Anonim

If you have questions about an eBay process or transaction, and the forum or Help Center cannot provide you with the information you need, you can contact eBay by phone at the number provided on the Support Center or My eBay, or directly. eBay customer service.

Steps

Method 1 of 2: Call eBay Directly

Call eBay Step 1
Call eBay Step 1

Step 1. Call eBay customer service at 1-866-540-3229

eBay receives calls Monday through Friday, 5am to 10pm PST, or on weekends from 6am to 6pm PST.

Call eBay Step 2
Call eBay Step 2

Step 2. Press # when prompted, then press "1"

Call eBay Step 3
Call eBay Step 3

Step 3. Press # again and then press 0

An operator will respond within approximately 12 minutes of waiting.

Alternatively, you can contact eBay at 1-866-643-1587, press "4" in the Main Menu, followed by "6" and, press Account. However, following this second method it could take up to 18 minutes for an operator to respond

Method 2 of 2: Call eBay using My eBay

Call eBay Step 4
Call eBay Step 4

Step 1. Go to eBay at https://www.ebay.com/ and click on "My eBay" in the upper right corner

Call eBay Step 5
Call eBay Step 5

Step 2. Log into your eBay account using your eBay email address and password

Call eBay Step 6
Call eBay Step 6

Step 3. Click on "Customer Service" in the upper left corner of the eBay page

Call eBay Step 7
Call eBay Step 7

Step 4. Click on "Contact eBay"

Call eBay Step 8
Call eBay Step 8

Step 5. Focus on the category that best describes your problem

You can report problems with "Purchases", "Sale" or "Account".

Call eBay Step 9
Call eBay Step 9

Step 6. Select the reason for your support request from the options provided in the chosen category

For example, if you are the seller and your listing has been removed from eBay, select "My Listing Has Been Removed" from the "For Sale" category.

Call eBay Step 10
Call eBay Step 10

Step 7. Select a call option from the problem description screen

You can choose to call eBay, or be contacted by an eBay representative.

If you are not given call options for that issue, you can proceed to method # 2 in this article to call eBay directly

Call eBay Step 11
Call eBay Step 11

Step 8. Call eBay at the number provided on the screen and enter the code (valid for one use only) that was provided to you

You will now be connected by an eBay representative.

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