Smartphones are exceptional and now indispensable devices, at least as long as they work correctly and without problems. Otherwise they can only be used as expensive paperweights. If your BlackBerry has frozen or no longer responds to commands, performing a quick reset may be enough to restore proper operation. This guide shows you how to reset a BlackBerry and restore it to its former glory.
Steps
Method 1 of 3: Perform a Manual Reset
Step 1. Open the battery compartment on the back of the BlackBerry
Remove the battery from the device.
You can manually reset a BlackBerry Z10 by pressing and holding the "Power" button on the top of the phone for about 10 seconds
Step 2. After a few seconds, install the battery again
To be sure that the reset procedure is successful, wait 30 seconds, then install the battery in its housing.
Step 3. Reattach the back cover of the phone
The BlackBerry should reboot normally and regain 100% of its functionality. You may need to turn on the BlackBerry by pressing the "Power" key.
Method 2 of 3: Do an Auto Reset
Step 1. Hold down the "Alt" key
This will reset the BlackBerry without having to physically remove the battery from the phone. If your device does not have a physical keyboard, you cannot use this reset method.
Step 2. Press and hold the right "Shift" key
While continuing to press the "Alt" key, hold down the "Shift" key.
Step 3. Press and hold the "Backspace / Delete" key
Do this by making sure you keep holding down the "Alt" and "Shift" keys as well.
Step 4. Wait for the BlackBerry to reset
When the reset procedure is performed, you will see the screen go blank. At this point you can release the keys. It may take a few minutes for the smartphone to return to normal operation.
Method 3 of 3: Reset to Factory Settings
Step 1. Access the Settings from the Home of the device
By restoring the factory settings, all your personal data on the device will be erased and the phone will return to the state it was in at the time of purchase.
Step 2. Select the Protection and Privacy item, then choose the Protected Deletion option
Step 3. Choose what you want to delete
Select the check buttons for the items you want to delete from the device. If you want to erase all your data from your phone, make sure all the tick buttons that appear are checked.
Step 4. Enter the code
To be able to restore, you need to enter a security code. Type the word "blackberry" in the relevant text field, then press the Delete data button.
Step 5. Wait for the device to complete the recovery process
During a factory reset, the BlackBerry will reset multiple times. When the phone is restarted the procedure will be complete and your data will have been erased.
Advice
- Some BlackBerry smartphone models have specific reset procedures, so it is always better to check the user manual before performing any activity. Alternatively you can contact your telephone operator, they will help you solve any type of problem. In all likelihood, he will be the one to give you the correct steps to restore your BlackBerry's default settings. These procedures reset your phone to factory settings by deleting all your personal data.
- The reset procedures in this article do not delete your phone data and custom configuration settings. The memory will be completely cleared only by performing a factory reset.
- Not all BlackBerry models display the "Alt", Right "Shift" and "Delete" keys as they appear on a QWERTY keyboard. However the position will remain the same, consult the instruction manual to find the key you need.
