This article shows you how to change the type of NAT ("Network Address Translation") used by your Xbox One's network connection. While under normal conditions it is always desirable to have an "Open" NAT (optimal situation to be able to play multiplayer with other users), in some cases, due to the structure of the network or the configuration of the various devices that manage it, the console will report a NAT "Moderate" or "Limited" in worst cases, where connection problems may arise. Read on to find out how to find a solution.
Steps
Part 1 of 5: Verify the NAT Type Currently Used by the Console
Step 1. Turn on the TV, Xbox One and controller
To turn on the console and the controller at the same time, press and hold the "Help" button on the controller (remember to use the controller you normally use to play).
Alternatively, you can press the console's power button (characterized by the Xbox logo and placed on the front side), but in this case you will then have to turn on the controller as well
Step 2. Press the "Help" button on the controller
It features the Xbox logo and is located in the center of the top of the device. This will show a pop-up menu on the left side of the dashboard displayed on the TV screen.
Step 3. Scroll through the menu items to locate and select the "Settings" option indicated by the icon
then press the key A of the controller.
This will bring up a second sidebar containing a new submenu.
Step 4. Now choose the All Settings option, then press the button A of the controller.
It is the first item, starting from the top, of the new menu that appeared. This will give you direct access to the console's "Settings" screen.
Step 5. Scroll through the list of options on the left side of the screen to locate and select the Network tab, then choose the option Network settings and finally press the key A of the controller.
You will have access to the new "Network" screen for configuring the console's network connection.
Step 6. Check the NAT type related to the active network connection
Look for "NAT Type". If the value "Limited" or "Moderate" appears next to it, continue reading the article.
If, on the other hand, you read the value "Open", it means that the problems related to the Xbox Live service are not related to the type of NAT of the network connection. In this case, consider contacting the telephone operator of your internet connection or try to solve the problem yourself by consulting the suggestions in this guide
Part 2 of 5: Reset Network Connection
Step 1. Disconnect the network (Ethernet) cable that connects the router to the modem
You will simply need to disconnect the cable from the RJ-45 port of one of the two indicated devices.
Normally, the router and the network modem are integrated into one device. If this is your case, you can skip this step
Step 2. Locate the router's "Reset" button
Normally, it is located on the back of the device, where there are also the connection ports and the power button, or on the underside.
Note that the "Reset" button is very small and is often recessed to prevent it from being accidentally pressed
Step 3. Restart the router
Press and hold the "Reset" button using a paper clip or a thin-tipped object for about 30 seconds.
Step 4. After 30 seconds, release the "Reset" button
The router will restart automatically. During this phase, the lights on the device may flash differently from normal.
Step 5. Wait for the network router to finish starting up
At this point, the device lights should be solid and have stopped blinking.
Step 6. Proceed to restore the connection between network router and modem
Simply reconnect the Ethernet cable from the modem to a free RJ-45 port on the router.
Again, if your router and network modem are integrated into one device, you can skip this step
Step 7. Find the router's default security password (this is the key to be able to connect to the Wi-Fi network created by the device)
This is usually found on an adhesive label on the underside of the router and is labeled "Password" or "Network / Security key". This information is required in order to connect the Xbox One to the internet again.
Step 8. Access the console's "Help" menu
Simply press the controller's "Guide" button.
Step 9. Proceed to restore the network connection
Follow the instructions listed below:
Access the screen Settings, select the item Net, choose the option Network settings, then select the item Configure wireless network. At this point, choose the Wi-Fi network you want to connect to and enter its security password when prompted.
Step 10. Check the NAT type related to the network connection again
If it shows "Open" at this point, it means that resetting the network router to factory settings has solved the problem. If not, continue reading the article.
Part 3 of 5: Enable the UPnP Function of the Router
Step 1. Find the IP address of the network router
In order to make the necessary changes to the configuration of the network connection and obtain an "Open" NAT, you need to access the administration page of the network router. The steps to be taken to find the IP address of the latter vary depending on the operating system of the computer being used.
- Windows systems: access the menu Start, select the icon Settings (gear shape), choose the option Network and Internet, click the link View network properties and finally find the value associated with the "Default gateway" parameter.
- Mac: access the menu Apple, choose the item System Preferences, click the icon Network, push the button Advanced, access the tab TCP / IP and find the value of the "Router" entry.
Step 2. Launch the internet browser of your choice
Almost all routers on the market provide for the possibility of configuring them directly from the administration web page: just connect the router directly to a computer via a network cable or Wi-Fi connection.
Step 3. Log in to the administration page of the network router
Type the IP address found in the previous step into the browser address bar and press the Enter key.
Step 4. If prompted, log in with your username and password
In most cases, this information can be found directly in the user manual of the device or on an adhesive label located on the underside of the router.
- If you've customized your router's default login password and can't remember it now, you can fix the problem by resetting your device.
- If you are not prompted for any login credentials, you have already reached the router configuration page.
Step 5. Find the section dedicated to UPnP function settings
Each router has a different administration interface, depending on the manufacturer and model, so the procedure to follow will be different from the one indicated here.
- The acronym "UPnP" derives from the English "Universal Plug and Play", therefore the section in question could be indicated by the latter wording.
- UPnP settings are often entered in the "Advanced" or "Advanced" section of the router's administration page.
Step 6. Enter the UPnP settings section
This feature allows devices connected to the network to automatically open all the communication ports necessary to connect to the internet.
Step 7. Enable the UPnP function of the router
Select its check button or activate its slider, then press the button Save or Apply.
Step 8. Restart the Xbox One
Simply press the console's power button. At this point, wait for the Xbox to shut down and complete the reboot procedure.
Step 9. Check the NAT type related to the network connection again
If at this point it shows the value "Open", it means that you should no longer have problems when connecting to the Xbox Live service.
Conversely, if the NAT is still "Limited" or "Moderate", continue reading the article
Part 4 of 5: Set a Static IP Address on the Xbox One
Step 1. Access the configuration page of the network router
Refer to this section of the article to find out how.
Step 2. Add the address you want to assign to the Xbox One to the "Reserved" network address list
As with the activation of the UPnP function, this procedure also varies according to the manufacturer and model of the network router in use. Normally, you need to access the list of all devices currently connected to the network, select the Xbox One and press the button Reserve.
The list of IP addresses reserved for individual devices may also be referred to as "Static IP" or "Static IP Addresses"
Step 3. Restart the console
At the end of the startup procedure, you can proceed to assign a static network address.
Step 4. Press the "Help" button on the controller
It features the Xbox logo and is located in the center of the top of the device. This will show a pop-up menu on the left side of the dashboard displayed on the TV screen.
Step 5. Scroll through the menu items to locate and select the "Settings" option indicated by the icon
then press the key A of the controller.
A second sidebar will appear containing a new submenu.
Step 6. Now choose the All Settings option, then press the button A of the controller.
This way, you will have direct access to the console's "Settings" screen.
Step 7. Scroll through the list of options on the left side of the screen to locate and select the Network tab, choose the option Network settings and finally press the key A of the controller.
You will have access to the new "Network" screen for configuring the console's network connection.
Step 8. Choose the Advanced Settings option and press the button A of the controller.
It is located on the left side of the current screen.
Step 9. Make a note of the current network connection configuration settings:
- IP address;
- Subnet mask;
- Gateway;
- DNS.
Step 10. Select the IP Settings item and press the button A of the controller.
It is located on the left side of the screen. This will take you to the "IPv4 Settings" screen.
Step 11. Enter the IP address you wish to assign to the console and press the ☰ button on the controller
The address entered will be immediately assigned to the Xbox.
Step 12. Enter the "Subnet mask" and press the ☰ button on the controller
Normally the value 255.255.255.0 or a similar address is used.
Step 13. Enter the network address of the "Gateway" and press the ☰ button on the controller
Often this address is very similar to the one assigned to the console.
Step 14. Enter the IP address you wish to assign to the console a second time and press the ☰ button on the controller
You will be automatically redirected to the "Advanced Settings" screen.
Step 15. Now select the DNS Settings item, then press the button A of the controller.
It is located on the left side of the current screen.
Step 16. Enter the primary and secondary "DNS" server addresses
Enter the IP address of the primary DNS server and press the "☰" button, then enter the address of the secondary DNS server and press the "☰" button of the controller again.
Step 17. At this point, press button B
In doing so, the changes made to the network configuration will be saved and applied. If all the information entered is correct, the Xbox One will be able to connect to the internet.
Step 18. Check the NAT type related to the network connection again
If at this point it reports the value "Open", it means that using a static IP address for the Xbox One has solved the problem.
Conversely, if the NAT is still "Limited" or "Moderate", continue reading the article
Part 5 of 5: Configure Port Forwarding
Step 1. Access the router configuration page
In order to manually manage the opening of the communication ports useful to the Xbox One and to be able to connect to the Xbox Live service (Port Forwording), you must have access to the administration page of the network router. Please refer to the section "Enable the UPnP Function of the Router" for more details.
Step 2. Go to the "Advanced" or "Advanced" section of the page
In the case of most routers on the market, the settings related to port forwarding are normally entered in the "Advanced" or "Advanced" section of the administration page. Keep in mind that it may also be indicated by a different wording, for example "Advanced Setup" or a similar name.
If you have never used and configured the "Port Forwarding" functionality of a router or a modem, before continuing reading, you may need to calmly consult this guide to learn the basic concepts of this advanced configuration feature. a network
Step 3. Go to the "Port Forwarding" section
If you are still having trouble locating this section of the administration page of the router that manages your home LAN, search online using the device model to find the correct procedure to follow.
Step 4. Open the necessary ports for the console
In order to connect the Xbox One to the Xbox Live service without experiencing any problems, you must open the following communication ports:
- 53 (TCP / UDP);
- 80 (TCP);
- 88 (UDP);
- 500 (UDP);
- 1863 (TCP / UDP);
- 3074 (TCP / UDP);
- 3075 (TCP / UDP);
- 3544 (UDP);
- 4500 (UDP);
- 16000 (TCP / UDP).
- Remember that in order to configure correctly, you must use the static IP address assigned to the console following the instructions of the previous method.
Step 5. Restart the Xbox
After you have successfully configured the rules for port forwarding, restart the console for the new settings to take effect.
Step 6. Check the NAT type related to the network connection again
If at this point it shows the value "Open", it means that you should no longer have problems when connecting to the Xbox Live service.
Step 7. If the problems persist, contact the telephone company that provides you with the web connection
It is very likely that the cause is due to the configuration of the internal network of the ISP that manages your internet connection. If all of the methods described in the article have not worked the way you want, please contact your ISP's customer service for technical assistance to resolve the issue.
