How to Troubleshoot Microsoft Store Download Issues

2025 Author: Samantha Chapman | [email protected]. Last modified: 2025-01-24 13:28

If your Windows computer fails to properly download content from the Microsoft Store, you have a few solutions, ranging from changing your computer's system date and time to clearing the store cache linked to your account.

Steps

Part 1 of 4: Change the System Date and Time

Fix Microsoft Store Downloading Problems Step 1

Step 1. Access the Windows search bar

If you are using Windows 10, you will simply have to open the "Start" menu.

In the case of Windows 8, press the hotkey combination ⊞ Win + W

Fix Microsoft Store Downloading Problems Step 2

Step 2. Type the keywords "date and time" into the search bar

Fix Microsoft Store Downloading Problems Step 3

Step 3. Select the "Date and Time" option

It should appear at the top of the search results list.

If you are using Windows 8, choose the "Change the date and time" item displayed in the list of results

Fix Microsoft Store Downloading Problems Step 4

Step 4. Press the "Change date and time" button

It is located within the "Date and Time" section of the menu.

Remember that to change these settings you must use a computer administrator user account

Fix Microsoft Store Downloading Problems Step 5

Step 5. Change the system date and time

This information should reflect the current date and time, based on the geographic area in which you currently reside.

If you need to change the time zone currently configured on your computer, you can press the "Change time zone" button

Fix Microsoft Store Downloading Problems Step 6

Step 6. Press the "OK" button

At this point the system date and time should coincide with those entered.

Fix Microsoft Store Downloading Problems Step 7

Step 7. Log back into the Windows search bar

Fix Microsoft Store Downloading Problems Step 8

Step 8. Type the keyword "store" (without quotes) into the search field

Fix Microsoft Store Downloading Problems Step 9

Step 9. Click the "Store" icon that appeared in the results list

Fix Microsoft Store Downloading Problems Step 10

Step 10. Click the down arrow icon located on the left of the store search bar

Fix Microsoft Store Downloading Problems Step 11

Step 11. Check your downloads

If the cause of the problem was with the system date and time, you should now be able to download content from the Microsoft Store without any difficulty.

Part 2 of 4: Updating Installed Applications

Fix Microsoft Store Downloading Problems Step 12

Step 1. Go to the Microsoft Store

Fix Microsoft Store Downloading Problems Step 13

Step 2. Click the icon of the user profile currently in use

It is located on the left of the search bar.

Fix Microsoft Store Downloading Problems Step 14

Step 3. Choose the "Download to updates" option

Fix Microsoft Store Downloading Problems Step 15

Step 4. Press the "Check for Updates" button

It is located in the upper right corner of the screen.

Fix Microsoft Store Downloading Problems Step 16

Step 5. Wait for the updates to be downloaded and applied

Depending on the number of apps to update, this step may take several minutes to complete.

Fix Microsoft Store Downloading Problems Step 17

Step 6. Return to the application download page of the store

If updates to installed applications were the cause of the problem, you should now be able to download the content you want without any difficulty.

Part 3 of 4: Log out of the Microsoft Store

Fix Microsoft Store Downloading Problems Step 18

Step 1. Make sure the Store app is running

Fix Microsoft Store Downloading Problems Step 19

Step 2. Click the user account icon on the left of the search bar

If you have associated a picture with your Windows profile, it should appear right where it is indicated. Otherwise you will see an icon in the shape of a stylized human silhouette.

Fix Microsoft Store Downloading Problems Step 20

Step 3. Select your account name

It is located at the top of the drop-down menu that appeared.

Fix Microsoft Store Downloading Problems Step 21

Step 4. Select your account from the pop-up window that appeared in the center of the screen

Fix Microsoft Store Downloading Problems Step 22

Step 5. Click the "Log Out" link located under the user profile name

This will log you out of the Microsoft Store app.

Fix Microsoft Store Downloading Problems Step 23

Step 6. Click the account icon again next to the store search bar

Fix Microsoft Store Downloading Problems Step 24

Step 7. Choose the "Login" option

Fix Microsoft Store Downloading Problems Step 25

Step 8. Select your account name

You should find it at the top of the "Sign in" window that appears.

Fix Microsoft Store Downloading Problems Step 26

Step 9. If prompted, enter your login password or PIN

This will take you back to the Microsoft Store.

Fix Microsoft Store Downloading Problems Step 27

Step 10. Check the Downloads tab

If logging back into your Microsoft account resolved the issue, all interrupted downloads should be restarted automatically.

Part 4 of 4: Empty the Store Cache

Fix Microsoft Store Downloading Problems Step 28

Step 1. Close the Windows "Store" application

Fix Microsoft Store Downloading Problems Step 29

Step 2. Press the hotkey combination ⊞ Win + R

This will bring up the "Run" window.

Fix Microsoft Store Downloading Problems Step 30

Step 3. Type the "wsreset" command into the "Open" field of the "Run" window

Alternatively, you can type the same command in the search bar of the "Start" menu to access the "Windows Store Reset" program.

Fix Microsoft Store Downloading Problems Step 31

Step 4. Press the "OK" button (or select its icon from the search results list)

Fix Microsoft Store Downloading Problems Step 32

Step 5. Wait for the "Command Prompt" window to appear to close automatically

The "Store" application cache should now be empty.

Fix Microsoft Store Downloading Problems Step 33

Step 6. Check the "Store" app listing for downloads

If the application cache was the cause of the problem, all pending downloads should now be restarted automatically.

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