Step 1. Learn to listen to customers first
Really listen to them, and ask them how you can help. This is the most important step in preventing problems, and the only way to address any complaints.
Step 2. Accept all complaints about the service offered as an opportunity to improve yourself
Make it your goal to find a solution to every complaint quickly and efficiently.
Step 3. Promote a work environment where high quality service is recognized and rewarded, while poor service is revived and corrected
Step 4. Organize inspiring weekly meetings for your employees, where the basics of good customer service will be discussed
Step 5. Make sure your people perceive themselves as important to the success of the company
Step 6. Set a good example
Show respect for everyone regardless of the corporate hierarchy level.
Step 7. Periodically take steps to improve the work environment
It doesn't have to be something expensive. For example, if you run a small group, order pizzas for lunch for no particular reason, place a jar of sweets on the reception desk for those who enter, create a new coffee corner in the employee room, or buy some fine coffee.. These little tricks will be appreciated and will have great significance. Happy staff = happy customers.
Step 8. Give your employees a reason to come to work with a big smile on their face and a positive spirit
Paying them competitive salaries so they can live comfortably is already a good start. Low wages are rampant in the customer service sector, but the jobs are sometimes quite demanding. Make sure your employees see that you care for them by giving them decent pay.
Advice
- Employees play a central role in your company. Follow the "open doors" policy in your office to get better feedback from staff.
- Make sure your employees know they know your expectations.
Warnings
- Help your employees. Nothing is more irritating than a manager who gives in to every customer request. Happy employees are just as important as happy customers, and they help build a loyal customer base.
- Remember to show your employees that they need to set boundaries when dealing with customers, and they must never let the customer cross that line. Beyond the importance of service quality, it's never a good thing for an employee to have to be verbally abused simply because the customer needs help.
- Realize that more often than not, if a customer isn't satisfied, it's not personal. He just wants someone to fix his problem.
