Consoles often fail to recognize and read dirty discs. Dust, lint, grease, and even fingerprints can cause system errors. When cleaning a disc, always start with the gentlest method, because treatments that remove dust and scratches can cause further damage if they are too aggressive. If the game still doesn't start, try other slightly riskier methods with patience. Cleaning your disc drive is also a good idea, especially if you get error messages for more than one game.
Steps
Method 1 of 3: Clean a Disc with Water
Step 1. Clean the disk only if necessary
Do this if you notice dust or dirt on the part that doesn't have the label or if your console or computer can't read it. It is not necessary to clean it frequently, as you run the risk of scratching it.
Step 2. Find a soft, clean cloth
Always use a smooth, lint-free material, such as cotton or microfiber. Avoid rough materials, such as handkerchiefs or paper napkins.
Step 3. Moisten a small part of the cloth
Use tap water to do this, then squeeze it to remove excess liquid.
- Never use household cleaning products, which can ruin the disc.
- On the market you can find products designed for cleaning discs, with the names "scratch repair" or "CD / DVD repair".
Step 4. Hold the game disc by the edge
Do not put your fingers on the surface. Turn it so you can see the reflective part (the one without the label).
If the labeled side is also dirty, you can use the same method, but be extremely careful as on some discs rubbing the label side too hard can erase the data
Step 5. Wipe the surface of the disc from the center outwards with a damp cloth
Use a damp cloth to scrub the disc starting at the center hole and working in short, straight lines towards the edge. Repeat until the entire disk is cleaned.
Never clean the disc in circular motions as this may damage it
Step 6. Repeat with the dry part
Rub the same side of the disc a second time, using the dry part of the cloth, to remove the moisture. Be careful to follow straight lines again, from the center to the outside of the disc. You are more likely to scratch the disc with a dry cloth, so try to be especially gentle at this stage.
Step 7. Wait 2 minutes before trying the disc
Lay it with the reflective side up. Wait at least 2 minutes for any remaining moisture to evaporate. When it is completely dry, insert it into your console or computer and see if the problem is solved.
If the problem persists, try the other methods described below. If other games don't start as well, clean the disc drive
Method 2 of 3: Clean a Disc Using Other Methods
Step 1. Consider the risks
Most disc manufacturers advise against the use of cleaners other than water, but in some cases this will not solve the problem. The alternatives listed below range from the safest to the riskiest. Always use gentle movements when cleaning to reduce the likelihood of scratching the disc.
Step 2. Send the disc to a repair service
If you don't like the idea of damaging your drive, search the internet for a local company that offers repair services by mail. These companies make use of sanders or cleaning products that are not available in stores.
Step 3. Remove fingerprints and grease with alcohol
This method does not repair scratches, but removes grease stains. Pour a drop of alcohol onto a clean cloth, then wipe the disc from center to edge. Carefully remove any moisture with a dry cloth by repeating the same movements, then let it dry completely for at least a couple of minutes.
Since dry cloths can scratch the record, some people prefer to let it air dry for half an hour or more
Step 4. Purchase a specific spray for cleaning discs
If the game still doesn't start, purchase a spray "record repair" product and follow the instructions on the package to clean your disc. You can find products sold for "CD / DVD repair" or "scratch repair".
- It is strongly not recommended to use a sander wheel for repairing discs or other machinery supplied with the cleaning product, as it may damage the game.
- Always check the warnings to make sure the product is safe for your disc type.
Step 5. Use a non-bleaching, non-tartar toothpaste
The toothpaste is mildly abrasive and can remove scratches with a small risk of causing further damage. To be even safer, avoid tartar and whitening products, which have a tendency to be more abrasive. Apply the toothpaste as described above for water and alcohol.
The toothpaste must be in paste. Do not use a liquid, gel or powder
Step 6. Choose a safe polishing product
If the toothpaste didn't work, you can switch to a plastic, furniture or metal polish. These products are also slightly abrasive, but as they are not intended for use on discs they can cause damage. Always check the ingredient list for "solvents", "petroleum" or other petroleum derivatives, as those substances can dissolve the CD and destroy it. If a polish smells like gasoline or diesel, don't use it.
Some testimonials suggest that Brasso metal polish is effective, but contains a mild solvent. Use it at your risk
Step 7. Use a clear wax
You can fill in deep scratches by applying a clear wax, then smoothing it with a clean, dry cloth, making circular motions from the center out. The use of 100% carnauba wax or another non-petroleum based product is recommended.
Method 3 of 3: Clean the Optical Drives
Step 1. Blow the dust away
Use a hand pipette to gently blow the dust off the hard drive. You can also use a can of compressed air, but this can damage more delicate units.
Always keep the can upright during use, otherwise the propellant could escape
Step 2. Purchase a lens cleaner
If your console or computer cannot play new, scratch-free discs, the optical drive may need to be cleaned or repaired. A lens cleaner can only remove dust, not grease or caked dirt, but it's easy to use and worth a try. It is usually a two-part solution: a disc to insert into the player and a bottle with a liquid to pour onto the disc before using it.
Make sure the product is specific to your device, for example a DVD player or PS3. You could damage a DVD player by using a product designed for a CD player
Step 3. Clean the lens
If the previous methods didn't work and you don't want to take the system to a repair shop, you need to disassemble the drive and clean the lenses. If the device is still under warranty, consider that doing so can invalidate it and prevent you from getting a free replacement or repair. If you are ready to take this risk, try the following steps:
- Turn off the device and unplug it.
- Disassemble the player using a screwdriver. On some consoles, you can remove the bezels by applying pressure with your fingers, but avoid trying if your model's maintenance guide doesn't suggest it. Keep disassembling parts until the entire optical drive becomes visible.
- Look at the lens. It is a small glass object. Scratches are not a problem, while deeper marks may require professional intervention. In most cases it is the dust and dirt that cause the problems and in that case it is sufficient to clean it.
- Moisten a cotton or foam pad with pure alcohol. Gently wipe the lens and let it air dry before reassembling the player.
Advice
- Blot up any liquid spills immediately with a soft cloth. Do not rub or scratch the disc as you may damage the surface.
- Store discs in their original plastic cases to keep them clean and safe.
- Remove the disc from the console or computer before moving them to avoid damage.
Warnings
- Do not clean the disc with your hands - it will only make the situation worse.
- Soap, solvents, and abrasive cleaners can cause permanent damage to your records.
- Do not use mechanical cleaning products which can permanently damage the disc surface.
- Some discs store data just below the label. Do not clean the side with the label if it has obvious dirt and if you have to, be very careful.
- Do not stick stickers or tape on your disc.
