Step 1. Put a bell on the door
This way, when a customer walks in, you will be able to hear them no matter where you are in the store. Even if you are already with another customer, it is important to make all new customers feel welcome. Apologize to the client you're dealing with and quickly say hello to the new one in a professional manner. However…
Step 2. Don't jump on the customer as soon as they enter
Wait for him to take a few steps in the shop before offering your help. If she doesn't know what's in the store, how can she know what she's looking for?
Step 3. Approach the customer
Smile when you greet people. One of the most common mistakes of shopkeepers is to ask "How can I help you?". Asking a closed question like this gives the customer a chance to walk away. A better way to approach the customer is to pay attention to what they are looking at and make a comment like "I notice they are looking at the evening dresses, is it for a particular occasion?". Such a question demonstrates how careful you are about how much they want to buy and creates a connection.
Step 4. Avoid attitudes that can give a bad impression to the customer, for example:
- Look bored
- Talking to colleagues while ignoring customers
- Frowning or appearing distracted
- Answer "no". He always finds a solution to the customer's requests that pushes him to keep looking in the store. For example, if a customer wants a dress in a color you don't have, help them find something similar in the store as a pattern or color.
- To scream
Step 5. You must be able to adapt quickly to people's needs and moods
Welcoming customers means having the ability to quickly analyze how you can help them without sounding pushy or rude.
Step 6. Offer to show them where things are when they ask you
Don't just point somewhere and say, "I think they're there." Get the customer to what they want, and be ready to answer their questions.
Advice
- While it is sometimes difficult when you have a large store, try to try to remember your customers. Keeping your customers in mind will bring them back.
- Take the opportunity to take any courses offered by the store that can improve the relationship with the customer (in addition to what you have already learned). It will help keep you up to date on shop policies and changes, and will also help you keep your communication skills trained.
- It is easier to learn where products are located by groups rather than individually. If you learn where they are, you can lead customers to the correct area of the store as you reflect on where exactly the product might be.
Warnings
- Do not stay too close or in front of the customer, leaving him adequate personal space allows you not to become intrusive or to make him anxious.
- Make sure you are clean and presentable, as by welcoming customers you represent the company.
