How to Take an Order at a Fast Food

Table of contents:

How to Take an Order at a Fast Food
How to Take an Order at a Fast Food
Anonim

Taking an order is not as easy as you might think. When you work in an industry where you need to take orders, it is imperative that you know what you are doing.

Please note:

this article is mainly about fast food ordering. If you work as a waiter in a fine restaurant, the situation is quite different.

Steps

Take an Order in a Fast Food Restaurant Step 1
Take an Order in a Fast Food Restaurant Step 1

Step 1. Smile and say hello to the customer

Take an Order in a Fast Food Restaurant Step 2
Take an Order in a Fast Food Restaurant Step 2

Step 2. Ask him if he is ready to order

Take an Order in a Fast Food Restaurant Step 3
Take an Order in a Fast Food Restaurant Step 3

Step 3. Listen carefully as he orders

Take an Order in a Fast Food Restaurant Step 4
Take an Order in a Fast Food Restaurant Step 4

Step 4. Repeat the order to the customer

Take an Order in a Fast Food Restaurant Step 5
Take an Order in a Fast Food Restaurant Step 5

Step 5. Mark the order as the customer tells you

Take an Order in a Fast Food Restaurant Step 6
Take an Order in a Fast Food Restaurant Step 6

Step 6. Review the customer order

Take an Order in a Fast Food Restaurant Step 7
Take an Order in a Fast Food Restaurant Step 7

Step 7. Calculate the order total

Take an Order in a Fast Food Restaurant Step 8
Take an Order in a Fast Food Restaurant Step 8

Step 8. Tell the customer the amount to pay

Take an Order in a Fast Food Restaurant Step 9
Take an Order in a Fast Food Restaurant Step 9

Step 9. Get the money

Take an Order in a Fast Food Restaurant Step 10
Take an Order in a Fast Food Restaurant Step 10

Step 10. Give him the receipt

Take an Order in a Fast Food Restaurant Step 11
Take an Order in a Fast Food Restaurant Step 11

Step 11. Thank him

Advice

  • Depending on the computer or registration system used by the venue, you may need to place the order, make the total and take payment in several ways. Make sure you know how to use the system before attempting to place an order.
  • If the customer pays in cash, make sure you are counting the money correctly. Also, remember to count the change out loud as you give it to the customer. Counting the change this way ensures that there are no errors.
  • Practice makes perfect! Practice taking orders from your family and friends.
  • Rereading the customer's order ensures greater accuracy, as it allows them to make some changes before the order is sent.
  • Remember: the customer is always right. Make sure he comes out satisfied!
  • A quick hello makes the customer feel important.

  • Here are some examples of greetings.

    • "Hi how are you?"
    • "Welcome to ".
    • "My name is and today I will be his waiter."
  • Always be polite and smile.

  • Thanking the customer is essential. Here are some examples of what the waiter might say.

    • "Thank you and good day!"
    • "We are delighted to have you as a customer. Come back soon!"
    • "Thanks and come back soon!"
  • If the customer pays by credit or debit card, make sure you enter the correct amount on the device.

  • Treat all customers with kindness and respect!

    Make sure you have an authentic smile. Customers understand immediately when a smile is fake

  • If it is a drive-thru, after telling the total to the customer, the order taker will have to ask the customer to drive to the checkout. Once there, the waiter will have to repeat the total to the customer one more time.

Warnings

  • Talking too much can be risky. Remember the syllable rule. If someone talks too much, respond in a monosyllable to shorten the conversation. If a person is silent, use words with multiple syllables to put the client at ease. It's about doing MORE business than the one who only takes orders, who has more shifts!
  • Each company has a set of rules that explain what is expected of a waiter who takes orders. Always read them and follow them carefully.
  • Be prepared to deal with angry customers. Always treat them politely. Don't let them make you angry or upset!

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